FAQs

Where are you located?

7552 Navarre Parkway, Unit 24Navarre, FL 32566

How can I schedule an appointment with you?

The first step is to call, email, or text to set up an initial, free consultation. If you feel we’re a good fit for you from your consultation we’ll move forward with the assessment phase.

We schedule assessments after your consultation for the first available time slot that works with your schedule. During your assessment we will set up a regular time and day for your therapy sessions.

Can I cancel an appointment?

Your time is valuable and so is ours. Therapy is a commitment you make to yourself. It’s also a commitment we make to you in terms of our time and resources. Life happens, and you may need to cancel an appointment. At the end of each session we will ask you to verify your next session date/time. If you cancel or don’t show for a verified session you will be charged $50.00 for that session.

If you are late for a verified appointment, you will be seen, but probably not for the full time period. We do not adjust fees for partial sessions if you are late for your appointment.

How do I pay for service?

Payment is expected at time of service. We accept cash, credit cards, debit cards, cashier’s checks, and personal checks. We charge a flat fee for our services and do not provide a sliding scale. We accept Tricare, Aetna, United Healthcare and Cigna as an out-of-network provider and are not bound by insurance companies’ deductibles, copays or other rules. We will charge a fixed copay for each session under insurance, regardless of your deductible or copay status.

We do not accept or work with Medicare or any Medicare plans and do not accept any form of Blue Cross / Blue Shield.

Do you accept insurance?

We accept Tricare, Aetna, United Health Care, and Cigna as an out-of-network provider. We do not work with any form of Blue Cross / Blue Shield. You can use your own insurance if your benefit plan accepts out-of-network providers. Most insurance plans do this. We will provide you with a “superbill” (expanded receipt) upon request for our services that you can submit to your insurance company for reimbursement. We are not bound by any insurance companies’ deductibles, copays or other rules.

You will first have to pay your insurance deductible (pay full price till deductible is paid). After that we charge a fixed copay for each session regardless of your insurance copay. Unfortunately, we will have to give you a mental health diagnosis if you choose to use insurance.  Also, we have no control of your confidentiality once we submit information to your insurance company.

Active duty military will have to obtain a referral from their primary care doctor to use their Tricare benefit.

To find out what your plan offers, you’ll need to contact them directly. You’ll want to ask what your out-of-network outpatient mental health coverage is.

 

How long is a typical session?

Our sessions run for one and one-half hours. We don’t do just “talk therapy.” Most of our clients need and benefit from more than the standard “therapeutic” session, often set by insurance companies at 45 minutes or less. The extra time is important to address your needs and maintain emotional safety.

How long will I be in therapy?

This is an excellent question with no clear-cut answer. We’re not a fan of months or years of therapy, but your path to recovery and wellness can take some time.

Most of our clients get what they need in about 10 sessions, sometimes less and sometimes more. It really depends on what comes out of your assessment and how we progress in therapy.

Does anyone cry in front of you?

People cry and express their emotions with me all the time. We want our office and sessions to be safe places for people to express themselves – to cry, to laugh, be angry, and to scream if needed. And they do.

What is therapy like with us?

It’s often a blend of education, seriousness, laughter, sadness, tears, anger, thoughtfulness, and more. It will vary session to session. It’s collaborative, you and us working together. You are the expert on you. Our role is to help you get from your starting point to the place where you want to be … mentally, emotionally, etc. It’s very much introspective and you will learn a lot about yourself. We use a lot of homework and hold our clients accountable for homework assignments.

While you are the expert and it’s your therapy, we are the experts in the methods of therapy we use. We will make sure you’re aware of what we can do together but we set the pace of therapy. We won’t do a particular form or type of therapy If we don’t feel it’s safe or appropriate for you at the time.